Frequently Asked Questions
Product Questions
What makes Khana different from other brands?
Khana's handcrafted syrups are made with traditional South Asian spices and clean ingredients. No preservatives, no artificial flavors, no colors or dyes. Our focus is on authentic flavor.
Are your syrups vegan and gluten-free?
Yes! All of our syrups are 100% vegan and gluten-free unless specifically noted otherwise on the label.
How should I store my syrup?
All Khana syrups are recommended to be refrigerated but can be stored in a cool, dry place away from direct sunlight. Once opened, use within 1-2 months for best flavor. For extended freshness, you can refrigerate your syrup!
What drinks can I use the syrups in?
Our syrups are extremely versatile! Use them in coffee, matcha, chai, tea, sparkling water, cocktails, protein shakes, or even over lightly baked food items like pancakes and oatmeal. Check out our recipes page for more inspiration!
Do you accept returns?
Because our syrups are perishable, we unfortunately can't accept returns. If something went wrong with your order, please contact us and we'll make it right.
Shipping Questions
Where do you ship?
We currently ship within the U.S., with plans to expand internationally soon!
How long does shipping take?
Orders typically ship in 1-3 business days and arrive within 3-7 business days. Once shipped, you'll receive tracking details via email.
My order was damaged or lost. What should I do?
We're so sorry to hear that! Please email us at support@shopkhana.com with your order number and a photo of the damage. We'll make it right.
Brand & Community Questions
Are there non-Desi flavors too?
Absolutely! While Khana celebrates South Asian flavors, we also offer classics like vanilla and lavender for those who prefer familiar favorites.
How can I request a flavor or give feedback?
We love hearing from you! Feel free to email us or use our contact form. We read every message and use your feedback to improve.
How can I collaborate with Khana?
Whether you're a content creator, cafe owner, or brand, we love collaborating. Email us at press@shopkhana.com